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FAQ

Q1: What is your company’s competitive advantage?

A1: Our company is a professional manufacturer of Smart Pet Product,12 years-oversea sales experience,aim at provide a comprehensive solution for your business in Pet and Home Product.

Service: One-stop procurement, OEM/ODM orders are welcomed

Certificates: FCC, CE, UKCA, RoHS

Q2: Can l get a sample?

A2: Yes we support sample order, MOQ can be 1pcs

Q3: What’s the MOQ?

A3: Online order most support 1pcs, different product different MOQ

OEM/ODM:Our minimum order qty is 100pcs each model, but we accept small order as trial order.

Q4: What’s your delivery Time?

A4: About 5-12 working days for online product

About 7-15 working days for a bulk product

Q5: What shipping method can i choose? How about the shipping time?

A5: For small order, by air express like DHL, UPS, TNT, FedEx ,Aramex, about 3-7 working days.  For big order, by air about 7-12 working days, by sea about 15-45 working days.

We will check the best shipping solution according to the destinations and order quantity for our customers.

Q6: How about your warranty?

A6: Warranty is 12 months, life-time maintain!

For any quality problem, please take photos and videos for our checking. We will held the responsibility and give you a satisfactory solution. Negotiation is a better solution for problems.

Q7: How can you guarantee your quality?

A7: Normally we will send you a sample to confirm everything first. We will make the big order exactly the same as you request. The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality discrepancy, Alibaba will help you and return the money to you.