1. who are we?
We are based in Guangdong, China, start from 2013,sell to North America(49.00%),Western Europe(10.00%),Southeast Asia(10.00%),Oceania(5.00%),Eastern Asia(5.00%),Northern Europe(5.00%),Eastern Europe(5.00%),Mid East(5.00%),South America(3.00%),Southern Europe(2.00%),South Asia(1.00%). There are total about 11-50 people in our office.

2. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;

3.what can you buy from us?
Pet Products, Pet Beds & Accessories, Pet Bowls & Feeders, Pet Cleaning & Grooming Products, Pet Toys

4. why should you buy from us not from other suppliers?
Competitive supply chain, OEM custom service, wholesale business, RTS drop shipping service, short lead time service etc.

5. what services can we provide?
Accepted Delivery Terms: FOB,CIF,EXW,DDP,DDU;
Accepted Payment Currency: USD;
Accepted Payment Type: T/T,PayPal,Western Union;
Language Spoken: English,Chinese,French

FAQ
Q1: What is your company’s competitive advantage?
A1: Our company is a professional manufacturer of Smart Pet Feeder & Fountain,12 years-oversea sales experience,aim at provide a comprehensive solution for your business in Cat Product.

Service: OEM/ODM orders are welcomed
Certificates: FCC, CE, UKCA, RoHS

Q2: Can l get a sample?
A2: Yes we support sample order, MOQ can be 1pcs

Q3: What’s the MOQ?
A3: Online order most support 1pcs, different products different MOQ
OEM/ODM:Our minimum order qty is 100pcs each model, but we accept small order as trial order.

Q4: What’s your delivery Time?
A4: About 5-12 working days for online product
About 7-15 working days for a bulk product

Q5: What shipping method can i choose? How about the shipping time?
A5: For small order, by air express like DHL, UPS, TNT, FedEx ,Aramex, about 3-7 working days.
For big order, by air about 7-12 working days, by sea about 15-45 working days.
We will check the best shipping solution according to the destinations and order quantity for our customers.

Q6: How about your warranty?
A6: Warranty is 12 months, life-time maintain!
For any quality problem, please take photos and videos for our checking. We will held the responsibility and give you a
satisfactory solution. Negotiation is a better solution for problems.

Q7: How can you guarantee your quality?
A7: Normally we will send you a sample to confirm everything first. We will make the big order exactly the same as you request. The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality discrepancy, Alibaba will help you and return the money to you.